الانتقال إلى المحتوى
الأسئلة الشائعة QualityFood.ae
At QualityFood, we strive to make your shopping experience exceptional.
Many dedicated individuals work to ensure you receive top-notch service and quality. They handle your order from start to finish—picking, packing, storing, and delivering right to your doorstep.
Every team member undergoes expert training to ensure you receive the quality service you expect from QualityFood.ae.
Picking Your Fresh Food
Our pickers select only the freshest produce with the longest sell-by dates, choosing fruits and vegetables as if shopping for themselves. They ask, "Would I buy this?" to ensure you get only the highest quality groceries.
Packing Your Shopping
When packing, our team separates food items by type—chilled from dry—and places heavy items at the bottom to prevent squashing.
Climate-Controlled Vans
We store all items in climate-controlled areas, including our vans, to ensure your shopping arrives in optimal condition and at the right temperature.
Drivers Ready to Help
Our friendly drivers can deliver your order to your front door or directly to your fridge. Just ask them during delivery.
Delivery Areas
We deliver across the UAE within 24 hours, with same-day delivery available in Dubai.
تسليم
Q: Do you deliver in my area?
If you can add a food item to your basket, we deliver to your area. For more details, visit our How It Works Page.
Q: What are your delivery hours?
We deliver daily across the UAE from 6 AM to 9 PM. Delivery slots are available on a first-come, first-served basis.
Q: What are your shipping and handling rates?
There is no minimum order requirement. For more information, visit our How It Works Page.
Q: How do I select my delivery time?
After finishing your shopping and before checkout, you will be prompted to choose your delivery slot.
Q: Can I change my delivery time?
If we haven't started preparing your order yet, we can change your delivery time. Please call our customer service at 0524352400 as soon as possible for assistance.
Q: Who can receive my delivery?
Anyone available at the delivery address can receive the order.
Q: What if my delivery is late?
Contact us at [email protected] or call 0524352400 as soon as possible. We will assist you.
Q: What if I have missing items?
If we can't find one or more items from your order, our team will call you to inform you.
Q: What if I have unwanted or damaged items?
You can reject any unsatisfactory items during delivery. This will be recorded by our delivery team. Ensure you sign on the device screen for the refund to be processed automatically.
Q: What is your return policy?
Returns and refunds are possible. Visit our صفحة سياسة استرداد الأموال for details.
Q: How do you deliver?
Our delivery trucks have double compartments, keeping fresh items at +4°C to ensure maximum freshness and food safety.
الدفع والدفع
Q: How do I check out?
After adding items to your basket and ready to complete your transaction, click 'Proceed to Checkout.' Enter your delivery and payment details until you receive an order confirmation and an email summary of your order.
Q: What credit/debit cards do you accept?
We accept Visa, MasterCard, and American Express credit cards, as well as cash or card on delivery.
Cash or Card on Delivery:
If you prefer not to pay online, you can choose Cash on Delivery (COD). You can pay in cash or with a card at the time of delivery. The maximum COD amount is 5000 AED. Only AED is accepted for COD payments; foreign currencies are not accepted.
Q: When is the refund processed for a failed or unsuccessful transaction?
If a transaction fails, the amount will be automatically reversed to your bank account within the next working day.
Q: Why is there a minimum basket charge and what is it?
To maintain high standards, a delivery fee may apply for smaller basket values. This ensures sustainability of our service quality.
Q: What is the weight variance?
Since we sell perishable items with variable weights, the final price is confirmed after your order is prepared and weighed. We may charge up to 120% of the estimated cost, and any difference will be refunded to you upon delivery. You pay only for what you get!
Q: How do I get a receipt?
You will receive an email with an order confirmation and a detailed delivery note once your shopping is delivered.
Returns & Refunds
Q: What is your return policy?
We offer a 24-hour exchange or refund upon approval. If you are not satisfied with your purchase, call customer service at +971524353400 or email [email protected].
مكافآتي
Q: How do I earn points when I shop on QualityFood.ae?
Points are automatically earned with credit card payments. For Cash on Delivery, points are credited once we receive the payment.
Q: How do I redeem my coupons and vouchers online?
During checkout, you can use one or more loyalty vouchers by entering the voucher code in the payment section.
Q: My e-voucher does not work.
Contact us at +971524353400 or email [email protected] for assistance.
Q: How do I check my Rewards points?
On the 'My Account' page, view your Rewards points history to see details of your earned points.
طلبي
Q: How do I place an order?
After adding items to your basket, click 'Proceed to Checkout' at the top-right of the screen. Follow the steps to enter your details and complete the transaction. You will receive an order confirmation and email summary.
Q: How do I add to or amend my order?
After confirming your order, log in to your account to make changes. You can also contact customer service at +971524353400 or email [email protected] for assistance.
Q: How will I know that you have received my order?
After checkout, an order confirmation page will appear with your reference number, and an email confirmation will be sent to you. Keep this reference for future contact.
Q: Can I order to a different address?
Yes, you can specify a different delivery address from the billing address.
Q: Can I change my delivery address?
Yes, you can update your delivery address or set a new default one.
Q: How is my order confirmed?
Your order is confirmed when you receive the order confirmation.
Q: How do I see my order history?
In the 'My Account' page, go to 'Order History' to view all your orders.
Q: How do I check my delivery time?
In 'My Account,' go to 'Order History,' select your order, and the delivery time will be listed at the top.
Q: How do I cancel my order?
Log in to your account and go to 'Order History.' If you cannot find the option, contact us at +971524353400 or email [email protected].
Q: How do I return products?
If you wish to return a purchase, contact customer service at +971524353400 or email [email protected].
سلة التسوق
Q: How do I view what’s in my shopping basket?
Click on the trolley icon at the top-right of the screen to view your basket's contents.
Q: How do I add items to my basket?
Select an item and click the + icon next to it, then press 'Add to Basket.'
Q: How do I remove items from my basket?
Click on the trolley icon to view your basket. To remove an item, click the 'Remove' icon next to it.
Q: How do I change the quantity of an item in my basket?
Click on the trolley icon, then adjust the quantity by clicking the - or + boxes next to the item. The quantity and subtotal will update automatically.
New Customer Free Delivery
Q: How do I benefit as a new QualityFood.ae customer?
For your first order over 100 AED, delivery is free. Use the code "My delivery" at checkout to avail of this offer.
